RiverLumeCLEANING
Policies

Payment Policy

When payment is due, how it's collected, and how we handle changes and refunds.

Draft for owner review. This policy has not yet been finalized by RiverLume Cleaning and may change before publication.

Effective date: To be announced

Open decisions for owner review: the accepted payment methods for Pay After Cleaning, whether Rhode Island or Massachusetts sales tax applies to any service, whether the $50 cancellation and lockout fees are permitted for every type of customer and service area, a deadline for reporting service concerns, and who on the team may issue Stripe refunds. These are marked in the text below and should be confirmed (ideally with an attorney) before this policy is approved.

This policy explains when and how payment works for cleaning services from RiverLume Cleaning Co LLC. Submitting a booking request never charges you anything.

Your Payment Options

When you request a cleaning, you choose one of two payment options. Your choice is saved with your booking and shown in your confirmation emails.

Option 1: Pay After Cleaning

  • No upfront payment and no deposit.
  • Payment of the confirmed price is due once your cleaning is completed.
  • Accepted payment methods: credit or debit card, cash, or check, as confirmed with your appointment.
  • We don't store your card details, and nothing is charged automatically.

Option 2: Pay Online with Stripe

  • No payment is collected when you submit your booking request.
  • After we manually review and approve your appointment and final price, we email you a secure Stripe Checkout payment link for that confirmed amount.
  • You may pay the full agreed amount any time before your cleaning.
  • Payments are processed by Stripe, our payment processor. RiverLume Cleaning never sees or stores your full card number. Apple Pay or Google Pay may be available through Stripe on supported devices.
  • Each payment link is a one-time payment. We don't save your card for future use, and we never charge a saved payment method without your explicit authorization.
  • Your booking page shows whether your payment is pending, paid, or refunded.

Estimates and Final Price

Your online estimate is based on the information you provide. We review every request, and your confirmation email shows the agreed scope and price. If something needs to change before your cleaning, we'll contact you first. We never increase a confirmed price without your authorization.

Additional Work

If additional work is needed beyond the confirmed scope, we'll describe it and ask for your approval before doing it. Approved additional work is billed only after you've approved it. If you decline, we complete the originally agreed scope at the confirmed price.

If the Original Scope Can't Be Completed

If our team finds that the confirmed scope can't reasonably or safely be completed, for example because of conditions described under Unsafe conditions, we'll explain why and offer you a choice: an adjusted scope at an adjusted price you agree to, rescheduling, or cancellation. If you prepaid, any amount for work that isn't performed is refunded, or applied to the rescheduled or adjusted service if you prefer.

Cancellations and Prepaid Amounts

  • You may cancel free of charge with at least 24 hours' notice before the start of your confirmed arrival window.
  • A cancellation fee of $50 may apply to a confirmed booking canceled less than 24 hours before the start of its confirmed arrival window, but only if that fee was disclosed to you and accepted by you during booking, and only where permitted by applicable law.
  • Rescheduling is always free, including within 24 hours of your appointment, subject to availability.
  • If RiverLume Cleaning cancels a prepaid appointment and you don't accept an alternative time, we refund your full payment.
  • For eligible customer cancellations, we refund your prepaid amount, minus only any valid, applicable cancellation fee.
  • We never charge both a lockout fee and a cancellation fee for the same incident.

See our Cancellation & Rescheduling Policy for full details.

Refunds

  • Refunds are normally sent to the original payment method. For card payments made through Stripe, the refund goes back to the same card.
  • Once we issue a refund, bank and card processing times vary, and it may take several business days to appear on your statement.
  • If you have a concern about the quality of a completed cleaning, please contact us promptly, with photos if possible. We review every request fairly, considering the documented issues, whether we had a reasonable opportunity to return and fix them, and your rights under applicable consumer protection law. See the Satisfaction and Damage Reporting section of our Terms of Service.

Taxes and Fees

Sales tax is charged only when it's legally required for the particular service and location, and any tax is shown in your estimate and confirmation before you pay. We don't add processing fees, card surcharges, or any other fees that weren't disclosed and accepted. (Open decision: whether any RI or MA tax applies to RiverLume's services.)

Recurring Visits

Recurring visits are billed per visit, using the payment option you chose. Choosing a recurring schedule never creates an automatic subscription or recurring charge without your separate, explicit consent.

Questions

RiverLume Cleaning Co LLC
Phone: (401) 484-8383
Email: Admin@riverlumecleaning.com
Serving Rhode Island and selected areas of Massachusetts